Location: Klang/Port Klang
Salary Range: MYR 2,800 – MYR 3,200

Job Highlights

• You’ll be part of a pioneer team
• You’ll be joining a business embarking on an investment growth
• Excellent growth opportunities

Job Description

The Front Office Team Leader is responsible for the management and upkeep of the front office, ensuring all matters related to the front office department. The following is the scope and job description, but shall not be limited to:

• Act as a representative on behalf of the Management in attending to residents’ requests as well as the public’s complaints. The ability to offer sound solutions to any situation is imperative to uphold the community’s image.

• To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of the respective shift.

• Conduct daily briefings before the start of the respective shifts. Highlight all activities for the day and ensure all Front Office personnel are fully informed.

• Coordinating the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the Department.

• To authorize room/rate change, paid out, rebates, cash advances, acceptance of credit cards and cheques etc. based on the community’s policies and procedures.

• To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of.

• To be able to up-sell room accommodation during high occupancy to maximize revenue.

• To provide courteous and efficient service to all internal/external guests. Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments.

• To greet all residents/guests in a service-oriented manner.

• To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance.

• To be responsible for assigning and blocking rooms for arriving guests. Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation.

• To check in guests in a prompt, efficient and smooth manner, ensuring they’re registered in accordance with Front Office policies and procedures. To update guest particulars in the system accurately and clearly state the payment method.

• To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions.

• To be responsible for the preparation of all the necessary material for the check-in of any guest.

• To be responsible for the contents of individual cash floats and to ensure the accurate count is always intact.

• To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Resident Manager for correction.

• To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

• To implement effective key control procedures.

• To propose and initiate better procedures for performing operational tasks.

• To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary.

• Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered.

• Coordinate with the housekeeping department to solve room discrepancies.

• To handle minor guest complaints and report to Superiors the nature of complaints and action taken.

• To submit the attendance report and overtime requests by the 20th of each month to management.

• To enforce and comply with Rules and Regulations stipulated in the Employee Handbook.

• Formulating/setting up/updating the Front Office department standards, Policies and Procedures, DOs, and DON’Ts.

• To undertake and perform any other duties that may be assigned from time to time by the Management.

Requirements:

• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.

Additional Information

• Career Level: Senior Executive
• Qualification: Diploma, Advanced/Higher/Graduate Diploma
• Years of Experience: 2 years
• Job Type: Full-Time
• Job Specializations: Services, Customer Service

Location: Klang/Port Klang
Salary Range: MYR 2,800 – MYR 3,000

Location: Klang/Port Klang
Salary Range: MYR 1,800 – MYR 3,000

Job Highlights

• You’ll be joining a business embarking on an investment growth
• You’ll be part of a pioneer team
• There will be growth opportunities

Job Responsibilities:

● Assists residents with activities of daily living, such as bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

● Allows and encourages residents to do as much of their care as possible while assisting

● Serves meals to residents in the dining room or room and may assist in preparing meals following pre-planned menus

● Ensure residents eat a proper diet and take adequate fluids while respecting the resident’s right to free choice. Record and report changes in resident eating habits to the supervisor

● Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents

● Maintains residents’ records daily promptly and by company policy and procedures, documents medication distribution where applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behaviour, and visitors, observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor

● Assists residents with medication as defined in medication procedure, assists or supervises residents who self-administer the medication, follow physician orders and state laws to administer medications to residents who cannot self-administer their medications exhibits an understanding of and follows medication policies and procedures

● Maintains a clean, safe, and orderly environment for the residents, performs general housekeeping, and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen and other areas

● Follows proper procedures in emergencies and responds promptly and positively to resident requests for assistance

● Knows the location of each resident, ensures they sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident

● Encourages teamwork through cooperative interactions with co-workers

Requirements:

● Malaysian Citizens or Permanent Residents only

● Experience preferred, but Fresh Graduates may apply as training will be provided

● Pleasant personality and helpful attitude

Additional Information

• Career Level: Junior Executive
• Qualification: Higher Secondary/STPM/’A’ Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma
• Years of Experience: 1 year
• Job Type: Full-Time
• Job Specializations: Sales/Marketing, Retail Sales

Location: Klang/Port Klang
Salary Range: MYR 3,000 – MYR 3,500

Job Highlights

• You’ll be joining a business embarking on an investment growth
• You’ll be part of a pioneer team
• There will be growth opportunities

Position Summary:

• To be the main driver for all guest engagement activities.
• To assist Health & Wellness Manager in carrying out various tasks, as reasonably assigned.
• To promote a sense of belonging amongst Residents, Guests and Employees of the Organization.

Duties and Responsibilities:

• To identify the varying needs of groups as well as individuals, by observations and discussion, and subsequently create activities to suit these needs.

• To organize and coordinate engagement programs which stimulate and enhance Residents’ quality of life.

• To plan and execute external outings for Residents and guests.

• To plan and coordinate activities with external parties, where appropriate and after obtaining approval from the Management.

• To plan and control financial costs associated with all activities.

• To provide necessary training to assigned employees of Pacific Senior Living.

• Maintain continuous communications with other employees, Residents, their friends and next-of-kin to ensure sufficient awareness of each Resident’s likes, dislikes, interests, abilities and difficulties.

• Announce planned programs in an appropriate and timely manner, encouraging involvement of all Residents. Where appropriate, invitation for such programs may also be extended to relatives Residents and employees of Pacific Senior Living.

• Maintain proper documentation of:
  
  • Psychological Assessments
  • Resident Participation levels
  • Activities and Events organized

• Maintain a portfolio of information, including the variety of activities offered to Residents.

• Provide activity reports to the Management, as reasonably requested.

• Participate in promotional events, as reasonably requested.

• To ensure that all confidential information gained in the course of employment is not divulged to 3rd parties.

Education and Requirements:

• Previous experience in a similar capacity would be an advantage but is not essential.
• Possess good interpersonal relationship skills.
• Degree or Diploma in Life Sciences.
• Good command of written and spoken languages (English and Bahasa Malaysia). Ability to communicate in other languages will be an added advantage.
• Computer literacy is a must.

Special Requirements:

• Genuine interest towards the wellbeing of older persons.
• Excellent communication skills.
• Ability to be a Team Player whilst assuming the role of a Team Leader.
• Ability to be relocated to a different Pacific Senior Living Community, if operationally required.

Additional Information

• Career Level: Junior Executive
• Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree
• Years of Experience: 2 years
• Job Type: Full-Time
• Job Specializations: Education/Training, Education